Refund & Cancellation Policy

Last Updated: September 2026

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1. Digital Service & Immediate Consumption

ClientHook (https://clienthook.app) provides specialized AI-powered brand pitch engines, tactical battlecards, 30-second commercial video storyboard generators, and 3-round pricing negotiation engines for UGC creators and video partners.

Because access to our proprietary prompt algorithms, real-time AI compute clusters, and exportable commercial production blueprints is delivered immediately upon payment, our service is deemed fully consumed and non-reversible once a user generates or unlocks even a single pitch, ad hook concept, filming storyboard, or pricing negotiation round.

2. Cancellation of Subscriptions (Cancel Anytime in 1-Click)

You may cancel your recurring subscription at any time with zero penalty or hidden fees. You can cancel with 1 click directly from your Account Settings on ClientHook or through the official Paddle buyer portal at https://paddle.net.

Upon cancellation, auto-renewal will be disabled immediately. You will retain full access to all features (including pitch archives, storyboard revisions, and negotiation closer tools) until the end of your current paid billing cycle. You will never be billed again.

3. Strict No-Refund Policy & Specific Exclusions

Due to substantial real-time server GPU costs and immediate delivery of digital intellectual property, all purchases are generally final and non-refundable.

We do NOT issue refunds under any of the following circumstances:
  • Accounts that have successfully generated, unlocked, or exported any pitches, ad hooks, video storyboards, or pricing counter-offers;
  • Subjective dissatisfaction with AI copy style or creative tone;
  • Whether or not your client or brand accepts your negotiated pricing, counter-offers, or signs contracts (we provide the strategic negotiation framework, not third-party hiring guarantees);
  • Buyer's remorse or accidental purchases;
  • Failure to cancel auto-renewal before your next billing date.

Sole Limited Exception (Verifiable System Outage): We will only consider a refund if: (1) you experienced a continuous, verified server malfunction on ClientHook that completely prevented you from generating any pitches, storyboards, or negotiation scripts; (2) you reported the issue to alex@clienthook.app within 72 hours of the transaction; AND (3) our engineering team was unable to resolve the technical defect.

4. Merchant of Record (Paddle)

Our order process and payment transactions are conducted by our Merchant of Record, Paddle (Paddle.com Market Ltd / Paddle Payments Ltd). Paddle is the Merchant of Record for all ClientHook subscriptions and handles secure payment processing, buyer billing support, currency conversion, and global sales tax compliance.

5. Contact Support

For questions regarding your billing status, receipt requests, or technical outage reports, please contact our founder support team directly:

alex@clienthook.app